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FREQUENTLY ASKED QUESTIONS

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ABOUT


WHERE CAN I PURCHASE ELEVATED OATS GOURMET GRANOLA?

  • Elevated Oats is available online through elevatedoats.com/shop.

  • You can also find us in a store near you. Visit our VENDOR LOCATIONS page to learn more.

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I AM A BLOGGER OR MEDIA HOW DO I GET IN TOUCH WITH YOUR TEAM?

  • We love hearing from you! Please send an email to hi@elevatedoats.com - we will follow up if it's a good fit.

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ARE YOUR PRODUCTS AVAILABLE INTERNATIONALLY?

  • At the moment, we only ship throughout the United States.

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I OWN A BUSINESS AND WANT TO CARRY ELEVATED OATS PRODUCTS, CAN I ORDER WHOLESALE?

  • Please fill out the wholesale registration form HERE or order directly from FAIRE.

  • Once the form has been submitted, a member of our wholesale team will be in touch.

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CAN I ORDER FROM THE FACTORY?

  • Please order online HERE and then choose "Factory Pickup" to pick your order up from the factory.

  • Our factory isn't a store, but if you see the "OPEN" sign, you're welcome to come in and buy things from our inventory in person!

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SHIPPING

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DO YOU OFFER FREE SHIPPING?

  • We offer free shipping on all orders over $75!

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WHAT IS THE COST OF SHIPPING?

  • Shipping is calculated in real time.  For orders over $100, we offer FREE shipping!

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WHEN WILL MY ORDER ARRIVE?

  • We aim to pack and ship all orders within 72 hours from our factory in Anchorage, Alaska.

  • Once a shipment is labeled and awaiting carrier pick-up, you’ll receive a shipping confirmation with your tracking number.

  • Give that tracking number 24 hours to update once you receive it, and then you can follow your order on its journey to you.

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MY PACKAGE IS MARKED DELIVERED, BUT I DIDN'T RECEIVE IT.

  • It's possible your order was delivered to the wrong address or simply hiding at another entrance.

  • If you are still unable to locate your package, email us at orders@elevatedoats.com and we’ll do what we can to help track it down for you!

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ORDER QUESTIONS

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CAN I CANCEL/CHANGE AN ORDER AFTER I'VE PLACED IT?

  • Hurry! There’s only a short window of time for us to edit or cancel your order.

  • Email orders@elevatedoats.com and we’ll do our best to catch your order before it ships out.

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DO YOU OFFER RETURNS/EXCHANGES?

  • At this time, we do not offer returns or exchanges.

  • If you're unhappy with your order please send an email to hi@elevatedoats.com. 

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I RECEIVED THE WRONG ITEMS.

  • Oh no! It is always our intention to ship out every order in its entirety.

  • If you received an incomplete or wrong order, please email orders@elevatedoats.com and we will get a replacement out to you!

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MY ITEMS ARE DEFECTIVE/DAMAGED.

  • All our products undergo quality assurance procedures to ensure they live up to our high standards.

  • However, if you receive product that does not meet your expectations, please contact us at orders@elevatedoats.com.

  • Please attach photos of the defect, as well as a photo of the best by and lot code information from the product. This will help us assess the issue and prevent it from happening again.

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INGREDIENT + PRODUCT QUESTIONS

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WHAT ARE THE HEALTH BENEFITS OF COCONUT OIL?​

  • Coconut oil is made up of medium-chain fatty acids which support a healthy metabolism.

  • The medium-chain fatty acids are used by the body as energy rather than stored as fat in the body.

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HOW DO YOU ENSURE YOUR PRODUCTS ARE GLUTEN FREE?

  • At Elevated Oats, we are proud to source the highest quality, nutrient-dense gluten-free foods.

  • We use only certified gluten-free oats and all ingredients used in our commercial kitchen are gluten-free.

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WHERE CAN I FIND THE NUTRITIONAL FACTS OF A PRODUCT?

  • You can find the nutrition label for each product on the NUTRITION INFORMATION page. 

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